| When
communicating with us, please provide
the following: |
| • |
Your Virtual
PIN code and any applicable account information
(i.e. name, best time to reach you with area
code and phone number, email address) |
| • |
The product
you will need help with. |
| • |
A brief, but
detailed description of any difficulties you're
experiencing or any questions that you may have. |
| • |
Describe any error messages or symptoms and
when they occur. If you have a log of what time
you made the calls, etc. that will also be
helpful. |
| Fax: |
| • |
954-337-3199 |
| Phone: |
| • |
We currently do not offer phone support.
However, if you email us we ensure a prompt
response within 24 hours. Sorry for any
inconvenience this may cause. |
| Office
Hours |
| • |
Administration:
Monday - Friday 9:00AM - 5:00PM EST |
| • |
Customer
Service/Account Assistance: You will get a
faster response by email Monday - Friday 9:00AM
- 5:00PM EST |
|
For after hours and Customer Support: |
|
• |
Customer
Service:
support@mycybercard.com |
