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Phone Calling Card Charges
 
Phone Cards have become sophisticated and there are many ways for phone card companies to charge you more. All phone cards have a combination of one or more of the following charges:
 
Time based charge
 
The actual time you spend on-line either in units purchased or a time increment in seconds. The time increments vary from 1 second to 10 minutes. MyCyberCard bills time in 1-minute increments.
 
Connection Fee
 
Connection fees are a single charge for initiating a single call. Each and every time you use the card and your party answers, you will be charged a connection fee, which will be deducted from the available minutes on the card. This amount is deducted from the card value either in money or in minutes. If a calling card has a very low per minute rate, the chances are it has either a high connection fee or a surcharge. It is a logical extension that cards with a connection fee are hopeless for short duration phone calls whereas they may be highly effective for long duration calling. MyCyberCard does NOT use connection fees.
 
Service/Maintenance Fees
 
Some cards have an initial set up fee. This could be a single charge just to get you on the road. Some, however, charge a weekly or monthly fee of around $1.99 or more. This is charged after the first time that the card is used and is deducted in minutes or dollar from the card. Even if you are not using your calling card you may be racking up a charge. MyCyberCard does NOT use any fees of these types.
 
Pay Phone/Cellular Phone Charges
 
Nearly all phone card calls originating from a pay phone are charged a fee per call. Federal law requires that a fee be charged when calling from a payphone and the fee typically ranges from $0.50 to $1.50 per call. This goes to pay Uncle Sam or the owner of the payphone. This amount is deducted in minutes from the card. If your cellular or mobile phone company allows you to call from your mobile phone, there maybe a charge per call fee. Some Cellphone contracts do not allow the use of alternate carriers like phonecards or dialaround services. MyCyberCard charges only $0.49 per pay phone originated call.
 
Taxes
 
There are FCC/State/Local charges taxes based on where the call originates. (This is the same tax that appears on your phone bill each month and is calculated on each call.) Normally this is factored into the rate but it can be deducted separately and will be deducted from the value of the card. MyCyberCard already has factored in the taxes in your low minute cost and you will not be billed extra for this fee.
 
 
Keeping Score
 
As calls are made, the phone card provider will automatically deduct the number of usable minutes from the card balance. Connection fees, maintenance fees and surcharges are converted into minutes and deducted in the same way as the call is made. This is normally recorded on the calling card company's computer system. Some cards (particularly the early calling cards) record the usage on the actual card itself. MyCyberCard allows you to check your remaining balance online.
 
Play Time
 
Your balance is normally given each time you call the access number and enter your PIN. With most cards you are notified how many minutes are remaining at the beginning of each call. In general you will be interrupted during your conversation when you are down to the last two or three minutes.
 
Penalties
 
Generally speaking, the value of your calling card should not reduce if you encounter a busy signal. There are two reasons why you may get a busy signal. First, too many callers may be using your access number. Try your call again at a later time. Second, the busy signal maybe generated at the destination you are calling as the line may be in use. This is beyond the control of your calling card company. Remember international destinations have different customs, time zones and peak load periods. The quality of the telephone exchange system at the destination can also be a factor. Try your call again later. If the problem persists contact the card company or change to another phone card.
 
Time Out
 
The clock stops ticking upon disconnecting the call. Normally this is at hang up time. Some cards continue to charge until their computer systems have recognized the call completion data. Certain cards allow you to disconnect the call and place another call without hanging up the phone. This theoretically allows you to avoid a second connection fee. However, most companies charge to connect each call and use this disconnect without hanging up feature as only a convenience. If your card has a surcharge you will pay it again on the re-connect.
 
Incomplete Pass
 
Calls that are not answered generally are not charged. If you dial an incorrect number, or the call is answered by an answering machine or voice mail, you will be charged the full connection fee (if there is one for the particular phone card you are using). You will also be charged for the minutes used. MyCyberCard only charges by the minute and does not charge a connection fee, so in the event you misdial, you will only be charged pennies for the first minute.
 
Ticket Price
 
Keep in mind that rates change from time to time and you should keep up with the latest rate updates from your card company. MyCyberCard uses a flat rate system 24 hours a day and prices are always on display on the website. If you should require a quote please email us at support@mycybercard.com.
 
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Domestic & International Rates
 
Barcelona$0.038/min
Canada$0.04/min
Columbia$0.099/min
Dominican Republic$0.099/min
London$0.04/min
Mexico City$0.04/min
Panama$0.099/min
Paris$0.038/min
Rome$0.038/min
Sao Paulo$0.03/min
Tel Aviv$0.05/min
Venezuela$0.099/min
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